Lotus

Return Policy

Most of our handmade press-on nails are not eligible for returns once they have been shipped. This is mainly due to hygiene and customization reasons. We hope you can understand this measure to ensure the quality and uniqueness of each product for every customer.

Unreceived Product

If you haven't received the purchased handmade press-on nails within the expected delivery time, please contact our customer service team promptly. Provide details such as your order number and recipient's name. We will quickly check the logistics situation. Once it's confirmed that the product hasn't been successfully delivered, we will arrange for a re-shipment immediately to ensure you can receive your desired press-on nails as soon as possible.

Product Quality Issue

In case there are quality problems with the received handmade press-on nails, such as broken nail pieces, detached accessories, or significant color differences, please contact our customer service within 3 Days after discovering the issue. You are required to provide clear photos or videos of the product problems as evidence. After verification by us, you can choose either to have us re-ship a flawless product or apply for a full refund only. We will handle your request promptly to safeguard your rights and interests.

We are committed to providing you with high-quality handmade press-on nails and excellent service. Thank you for your support and understanding of our policy!

• No Damage to Natural Nails
• Handcrafted by nail techs. Salon-Quality.
• Easy Fit in Multiple Shapes & Sizes
• Skin-Friendly & Comfortable
• Quick Apply. Easy Removal.
• Designed for Reuse, Not Waste